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What Governs Your Account on rman8

These legal terms set out the rules that apply when you open and use an rman8 account — covering eligibility, account conduct, data handling and how disputes are raised.

Eligibility & Account RulesData Handling & PrivacyDispute & Contact ProcessCookie PolicyTerms Updates
rman8 What Governs Your Account on rman8
ACCOUNT & DATA HANDLING

How rman8 Handles Your Data and Account Security

Your account and personal data are handled under a clear set of internal controls. Cookies, session data and payment references — including those from Touch 'n Go eWallet and GrabPay transactions — are retained for the period required by our operational and legal obligations, after which they are deleted or anonymised. We do not sell personal data to third parties. You may request a copy of the data we hold at any time through the process described in the Help Centre.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the lobby is used. You can manage cookie preferences from the settings panel on rman8 at any time.

Data Retention

Account records and transaction histories — including Boost and FPX payment references — are kept for the period required by our obligations, then securely deleted or anonymised per our retention schedule.

Account Security

Access to your account is protected by password and OTP verification on login. If you suspect unauthorised access, lock your account immediately from the security settings page and contact our team via live chat.

Data Access Requests

You have the right to request a copy of personal data we hold on your account. Submit the request through the Help Centre; we aim to respond within the period stated in our data policy.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

For questions about your rights under these terms, data access requests or account-related legal concerns, reach our team through the channels below. Confirming your identity before we can act on a data or account request is standard — have your registered email or account number ready when you contact us.

Live Chat Start a chat session from the rman8 account dashboard. Confirm your registered email and our team can pull your account record to address the concern directly.
Email Support Send legal or data-related queries to our support address listed in your account settings. Include your account number so we can route the request to the right team.
Account Help Centre The Help Centre at rman8 covers account verification steps, data-request procedures and how to escalate a dispute if a first response does not resolve your concern.

Common Questions About Our Legal Terms

These are the questions we receive most often when it comes to legal terms, account rights and data handling on rman8. If your question is not covered here, the Help Centre or live chat can take you further.

These terms apply to anyone who opens or uses an rman8 account. Access is only lawful where your local law in Malaysia permits it — you are responsible for confirming your own eligibility.

We publish updated terms on rman8 and notify you through your registered account for material changes. Continuing to use the platform after the effective date means you accept the revised terms.

Yes. Submit a data access request through the Help Centre with your account number. We will confirm your identity before releasing any information and respond within the period stated in our data policy.

Your balance — including any amount pending withdrawal via Touch 'n Go eWallet or GrabPay — is held, not forfeited, while the matter is under review. We will contact you through your registered email to resolve it.

Start with live chat on rman8, referencing the transaction ID or date. If that does not resolve the issue, escalate through the formal dispute path described in the Help Centre for written review.

We do not sell your personal data. Payment references from Boost, FPX or DuitNow are shared only with the relevant payment processor to complete your transaction, not for marketing or profiling purposes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.